Terms of service

OVERVIEW
Welcome to Volucella. Throughout this document, "we", "us", and "our" refer to Volucella. We operate this online store, together with all related content, features, products, and services, in order to provide you — the customer — with a high-quality pet supplies shopping experience (the "Services"). Our store is powered by Shopify, which enables us to make the Services available to you.

The terms and conditions set out below, together with any policies referenced within them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you access or use the Services. Please take the time to read them carefully, as they contain important information about your legal rights, including warranty limitations and liability exclusions.

By browsing, accessing, or purchasing from our store, you agree to be bound by these Terms and by our Privacy Policy. If you do not accept these Terms, you should not use our Services.

SECTION 1 — ACCESS AND YOUR ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have obtained the appropriate consent from a parent or legal guardian to access our Services on your behalf. To browse or purchase from our store, you may be required to provide personal information including your name, email address, billing details, and a delivery address. You confirm that all information provided is truthful, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be assigned, sold, or otherwise transferred to a third party without prior written consent from Volucella.

SECTION 2 — OUR PRODUCTS
We make every effort to present our products accurately and fairly, including descriptions, imagery, and specifications. However, the appearance of colours and product details on your screen may differ from the actual item due to your device type, settings, and display calibration. We make no warranty that the appearance or quality of any product will precisely match what is depicted on our website.
All product information is subject to change without prior notice at our sole discretion. We reserve the right to discontinue any product, restrict order quantities, or limit sales to specific regions or individuals at any time.

SECTION 3 — ORDERS
By submitting an order, you are making an offer to purchase. Volucella reserves the right to accept or refuse any order for any reason. An order is not confirmed until we have accepted it and successfully processed your payment. Please review your order carefully before submitting, as changes may not be possible after acceptance.
If we are unable to accept, modify, or fulfil your order, we will notify you using the contact details provided at checkout. Returns and exchanges are governed solely by our Refund Policy. Orders must be placed for personal or household use only and must not be made for the purpose of commercial resale or redistribution.

SECTION 4 — PRICES AND BILLING
All prices are displayed in Pounds Sterling (GBP, £) and are subject to change without notice. The price you are charged will be the price shown at the time your order is placed, as confirmed in your order confirmation email. Unless explicitly stated otherwise, displayed prices exclude applicable VAT, delivery charges, and any import or customs duties.
You agree to provide accurate, current, and complete billing and payment information and to keep it up to date. You confirm that you are authorised to use the payment method submitted, and that all charges will be honoured by your card issuer or payment provider.

SECTION 5 — SHIPPING AND DELIVERY
All delivery timeframes communicated by Volucella are estimates only and are not guaranteed. We are not liable for delays caused by third-party carriers, adverse weather, or any other circumstances beyond our reasonable control. Once your order has been transferred to a carrier, risk of loss passes to you. You are responsible for ensuring the accuracy of the delivery address provided at checkout.

SECTION 6 — INTELLECTUAL PROPERTY
All content published on the Volucella website — including but not limited to text, product descriptions, images, graphics, logos, and the overall design and layout — is the property of Volucella or its licensors and is protected under applicable intellectual property law. You may use our content for personal, non-commercial purposes only. Any reproduction, redistribution, modification, or other unauthorised use of our content without prior written permission is strictly prohibited. All rights not expressly granted are reserved by Volucella.

SECTION 7 — THIRD-PARTY TOOLS AND LINKS
Our Services may include access to tools or features provided by third parties. We do not control, endorse, or accept responsibility for any third-party tools and make no representations regarding their performance or reliability. Your use of third-party tools is at your own risk and discretion.
Our store may also contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of any external sites you visit. Accessing such links is entirely at your own risk.

SECTION 8 — RELATIONSHIP WITH SHOPIFY
Volucella's online store is built and hosted using Shopify's e-commerce platform. All purchases made through our store are transacted directly with Volucella. Shopify is not a party to any sales transaction and bears no responsibility for the products sold or any other aspect of the shopping experience. For further information on how Shopify processes data, please refer to the Shopify Privacy Policy.

SECTION 9 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable UK law, Volucella provides its Services on an "as is" and "as available" basis. We make no express or implied warranties regarding the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, free from errors, or entirely secure at all times.

SECTION 10 — LIMITATION OF LIABILITY
To the maximum extent permitted under English law, Volucella shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our Services. Our total liability for any claim shall not exceed the value of the specific product or service giving rise to the claim. Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

SECTION 11 — GOVERNING LAW
These Terms of Service are governed by and shall be interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 12 — CHANGES TO THESE TERMS
Volucella reserves the right to amend these Terms of Service at any time. Changes will be published on this page with an updated effective date. Your continued use of our Services following any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please discontinue use of our Services.

SECTION 13 — CONTACT
If you have any questions about these Terms, please contact us:

Phone: +44 7775 398887
Email: support@volucella.com
Address: 5 Lowestoft Cl, Earley, Reading RG6 3UG, United Kingdom