Payment Policy

Payment Policy — Secure and Straightforward Shopping at Volucella

Thank you for choosing Volucella for your pet supplies. This Payment Policy sets out the terms and conditions governing all transactions made on our website. We are committed to providing a secure, transparent, and hassle-free checkout experience for every customer.

Accepted Payment Methods

To make shopping with us as convenient as possible, we accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • Any additional methods displayed at checkout

Please note: Full payment is required at the time of purchase. We do not offer payment on delivery or deferred payment options.

Payment Security

Your financial security is our top priority.

  • SSL Encryption: Our website is protected by industry-standard SSL (Secure Socket Layer) encryption, which safeguards your personal and financial data throughout the entire checkout process.
  • Trusted Payment Processors: All transactions are handled by PCI-DSS compliant, third-party payment providers.
  • No Card Data Storage: Volucella does not store your full payment card details on our servers. All card information is processed exclusively by our secure payment gateways.

Currency and Pricing

  • All prices on volucella.com are displayed in Pounds Sterling (GBP, £) unless otherwise specified.
  • If you are paying from a non-GBP account, your bank or card issuer may apply their own exchange rate and may charge an international transaction fee. Volucella is not responsible for any such additional costs.

Payment Authorisation

By submitting an order on our website, you authorise Volucella to charge your chosen payment method for:

  • The total product price of the items ordered.
  • Applicable VAT, in accordance with UK tax regulations.
  • Any delivery charges shown during the checkout process.

Your order will only be confirmed and dispatched once payment has been successfully authorised and processed.

Failed or Declined Transactions

If your payment is declined, we suggest the following steps:

  1. Verify that your card number, expiry date, and security code (CVV) are entered correctly.
  2. Confirm that sufficient funds are available in your account.
  3. Contact your bank to check whether any restrictions are in place on online or overseas transactions.

Volucella is not responsible for transactions declined by your financial institution or payment provider.

Fraud Prevention

To protect both our customers and our business, Volucella reserves the right to:

  • Review orders flagged as potentially fraudulent before processing.
  • Request identity or payment verification if required.
  • Cancel orders where there are reasonable grounds to suspect fraudulent activity or misuse of our platform.

Refunds

  • All approved refunds are processed in accordance with our Return & Refund Policy.
  • Refunds are always returned to the original payment method used at checkout.
  • Processing times typically range from 7 business days, depending on your bank or payment provider.

Contact Us

For any payment-related queries, please get in touch via our Contact Us page or email us directly at support@volucella.com. We aim to respond to all enquiries within 24–48 business hours.